ott
08,
2025
We have prepared a mini guide that explains in just a few minutes what the differences are between COG, COF and COP
Logistics & Shipping Services
All orders received by 4:00 PM are shipped the same day.
Packages are usually delivered within 24 hours via our partner couriers (GLS – DHL – Poste Italiane).
Regardless of the shipping method chosen, you will receive a tracking link to monitor your package online at any time.
💡 Shipping costs include handling, packaging, and postal fees. Handling fees are fixed, while transport costs vary depending on the shipment weight.
Our boxes are sized appropriately to ensure your items are well protected during transport.
Shipping Office Contacts
The shipping office is available for any information regarding deliveries made with Smartness partner couriers:
📞 Phone: 081.19349542
🕘 Hours: Monday – Friday | 9:30 AM–2:00 PM and 3:00 PM–6:00 PM
📧 Email: spedizioni@smartness.online
Instructions for Transport-Related Damage or Shortages
⚠️ IMPORTANT NOTICE: Upon receiving the goods, before signing the delivery document, please carefully check:
- That the number of packages matches the number indicated on the delivery note.
- The physical condition of the packages and proper sealing with warranty tape or tamper-evident bags.
- That the package weight matches the declared value.
In case of any irregularities, sign the delivery note with the wording “RECEIVED WITH RESERVATION”, specifying the reason (e.g., missing package, visible damage, crushed box, etc.).
Failure to report issues immediately releases the courier from any liability for damages incurred during transport.
Procedure in Case of Transport Damage
If the shipment was made carriage paid using a Smartness partner courier:
- Send by e-mail a copy of the delivery note signed with a specific reservation.
- Submit an online Return Request for Transport Damage using the link below.
Within 3 days of receipt of the goods, in the event of hidden damage, send a certified e-mail (PEC) or registered letter with return receipt to Smartness S.R.L. with a detailed description of the damage. Keep packaging, labels, and documents to facilitate case management.
The request will be accepted only after validation by the courier.
Missing Goods Not Due to Transport
⚠️ ATTENTION: If discrepancies are found between the delivery note and the goods received, please report the issue within 3 days.
Please send an e-mail specifying the quantity, part number, and description of the incorrect or missing items. Keep packaging and labels to enable internal verification.
Checks Performed by Smartness
- Warehouse location and inventory verification.
- Order picking list and shipping quality control.
- Detection of any serial numbers.
- Comparison of packages, weights, and shipped products.
- Internal safety checks.